What truly creates results that last?
It’s not the products and services an organization offers. These
can change and, besides, the minute they hit the global marketplace competitors can and do copy them. It’s not particular employees. People leave organizations every day. It’s not even individual leaders. They, like the employees who serve under them,
come and go over time.
What creates results that last isleadership—leadership that’s
consistently excellent from leader to leader, department to department, division to division. Standardize the right leadership practices and you will find that organizational performance improves
across the board . . . andstaysimproved.
The strategies and tactics in this book have been “road tested”
by Studer Group, an outcomes-based firm devoted to teaching its
client organizations how to create and sustain service and operational excellence. We know they work, and work well. Our partner
organizations attest to their validity.
Evidence-based leadership (EBL)enables us to create results that
last. What is EBL? It’s a strategy centered on using the current
“best practices” in leadership—practices that are proven to result
in the best possible outcomes. The “evidence,” in this context, is
the reams of data collected from study after study that aim to determine what people really want and need from their leaders.