Throughout the last 40 years the impact and importance of information
technology (IT) continues to transform the world. Indeed, we are very much
at the beginning stages of what I believe will be known as the technology
revolution—a revolution that will change every aspect of business and life in
general. While technology, both hardware and software, continues to evolve,
the one remaining constant is the challenge of understanding what the users of
applications really need, what they think they want, and what they will want as
their uses of systems mature.